Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

restore my old account( I have had it fr many years)

  • 1 reply
  • 0 have this problem
  • 19 views
  • Last reply by Dropa

more options

I have had an account ( [edited] @netzero.com) for many years. Somehow , since i have been ill, and not using my laptop, I lost it and it contains all my address files and phone numbers that I desperately need. Can you help me restore it, I pray? Jim( James R. BERKA ) phone [phone# removed from public] [address removed from public]

I have had an account ( [edited] @netzero.com) for many years. Somehow , since i have been ill, and not using my laptop, I lost it and it contains all my address files and phone numbers that I desperately need. Can you help me restore it, I pray? Jim( James R. BERKA ) phone [phone# removed from public] [address removed from public]

Modified by James

All Replies (1)

more options

Nothing can be done if you don't remember the password or the password email reset can't be accessed because the email registered to it is lost or deleted. Firefox has no such backup that would contain your information as mentioned. You need to report the last laptop to the authority to recover it. This is beyond Firefox forum to help with at this point.