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502 Bad Gateway

  • 4 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

tandah
tandah
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Hi there, I have been advised of 2 data breaches by Firefox monitor, however when I click through or attempt to go in through dashboard I'm getting the 502 Bad Gateway message. Have searched through your FAQ's but they seem to apply to non Firefox sites. Can you let me know what I need to do. Thanks

Hi there, I have been advised of 2 data breaches by Firefox monitor, however when I click through or attempt to go in through dashboard I'm getting the 502 Bad Gateway message. Have searched through your FAQ's but they seem to apply to non Firefox sites. Can you let me know what I need to do. Thanks

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

What is the full address of the page that you are trying to open?

tandah
tandah Question owner
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https://monitor.firefox.com/oauth/init?

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

That appears to be part of the Firefox Account access to Firefox Monitor. I have tried that link myself and it appears to work just fine, so I recommend that you leave it a short while and try again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window