Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost passwords after update

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Terry

ausjia13
ausjia13
more options

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profiles) had the missing password data.

I have key and logins.json folders on my computer and I have most of my saved passwords on a mozilla firefox account on my ipad. It's the same login profile but they are not sync'd and I am afraid sync-ing will delete the passwords.

How can I get the json passwords or the ipad passwords onto my most updated version of firefox?

My firefox updated and all of my passwords are gone and I am logged out of all accounts. How can I recover them. None of my other saved mozilla profiles (in about:profiles) had the missing password data. I have key and logins.json folders on my computer and I have most of my saved passwords on a mozilla firefox account on my ipad. It's the same login profile but they are not sync'd and I am afraid sync-ing will delete the passwords. How can I get the json passwords or the ipad passwords onto my most updated version of firefox?

All Replies (1)

Terry
Terry
more options

These articles may help.

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox