Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost passwords and bookmarks

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Randy C.

kenhirschkop
kenhirschkop
more options

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (but I had saved them so I got most of them back). But I can't get my passwords. What happened?

When Firefox automatically updated to 109.1 tonight, I lost all my saved passwords and bookmarks. The bookmarks aren't in a file under 'Restore' in 'Manage Bookmarks' (but I had saved them so I got most of them back). But I can't get my passwords. What happened?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check this article.

kenhirschkop
kenhirschkop Question owner
more options

Doesn't work. The only profile in the profile manager is one from right after the update, which doesn't have the lost passwords or bookmarks.

Randy C.
Randy C.
more options

HELP!!! Firefox updated and ALL of my saved passwords have disappeared. It demands I turn on Sync. I've NEVER USED Sync. I don't even have a smart phone. How do I fix it? When I click the login button nothing happens. I can't even enter the Master password. I was relying on Firefox to remember my 200+ passwords.