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My outlook.live.com does not open.

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

bjhiebert
bjhiebert
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The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular Firefox browser tab. I have cleared cache and cookies, no help there. Also, in the past two days all of my sign-ins needed to be entered (before clearing cache/cookies) and websites like weather had changed from F to C.

The tab at the top of the screen looks like it is open but the page is blank. If I use Firefox incognito or Edge browsers my hotmail opens as normal but not on a regular Firefox browser tab. I have cleared cache and cookies, no help there. Also, in the past two days all of my sign-ins needed to be entered (before clearing cache/cookies) and websites like weather had changed from F to C.

All Replies (2)

2MuchC0f33
2MuchC0f33
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It appears that there is a problem with your Firefox browser settings or extensions. Clearing cache and cookies is a good first step, but if the problem persists, try the following fixes:

  1. Restart Firefox after disabling all extensions. Re-enable them one at a time to determine which extension is causing the problem.
  2. Reset Firefox to its default state by selecting "Help" > "Troubleshooting Information" > "Refresh Firefox" from the menu button in the upper-right corner.
  3. Check if your Firefox browser is up to date by selecting "Help" > "About Firefox" from the menu bar.

If none of these work, you may need to reinstall Firefox.

Reference:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Some extension may not be active in PB mode.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window