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Missing data since update

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

friends745
friends745
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Hello, ‘Since the last Firefox update I have not been able to retrieve my DNA matches on my Ancestry account?’ I can get it all on Chrome, but not on Firefox

Regards, Myrtle

Hello, ‘Since the last Firefox update I have not been able to retrieve my DNA matches on my Ancestry account?’ I can get it all on Chrome, but not on Firefox Regards, Myrtle

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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This is caused by Ancestry using newrelic to host some files and this server is on a disconnect blocklist used by Firefox ETP and content blocking extensions. You can add an exception to disable ETP for your Ancestry website.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.