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Ancestry missing DNA matches

sparrowpilot
sparrowpilot
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Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Easternland said
I have found that my problem is the extension "Duck Duck Go". It is updated to the latest version. The dna matches show up when it is disabled. What is my next step to fix the problem other than not using the extension.

Is it DuckDuckGo Privacy Essentials? Could you check whether it has a toolbar button to turn off its blocking on specific websites -- unfortunately I can't find a screenshot of what that should look like.

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