Firefox browswer crashing often after Feb 20 update
Since my Firebox browser automatically updated on Feb 20, 2023, it crashes several times a day. Is this a known issue? Will there be another update released soon to fix this issue? Or how can I fix this on my end? Thank you.
All Replies (5)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here are 5 of my most recent crashes:
bp-889189fa-c2da-4426-8754-5d5140230306 bp-ddd9a419-22c0-46fb-81ba-c23ee0230306 bp-e37f7861-b7cc-47d9-a28b-aa3ad0230306 bp-9612cadd-a65a-464a-a27f-244b60230306 bp-8190c440-0fa9-4001-a2a0-51dc60230306
Thank you!!
Everything is marked as shutdownhang. Do you have Clear history when Firefox closes turned on in Settings?
I do not. I see that I had 1.5 GB stored in cache/cookies! I usually manually clear these items in my history on a routine basis. Perhaps it was not taking effect. I've cleared them now through the Settings vs through my History. I will see if this solves my problem!
Should I turn on Clear history when Firefox closes in Settings?
Thank you for your help!
jen6 said
Should I turn on Clear history when Firefox closes in Settings?
No, I doubt it would help.