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Able to Receive, but Not Send - office365 email

  • 1 reply
  • 1 has this problem
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  • Last reply by david

geoff.marchildon
geoff.marchildon
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Hello,

I'm having an issue sending emails from my GoDaddy business email account, which is part of the Microsoft Office Essentials suite from GoDaddy. Specifically, I'm unable to send emails using the Thunderbird desktop application (version 102.9.0). - I can receive emails without any problem, but when I try to send an email, I receive an error message that says:

"Login to account smtp.office365.com" failed. ? - Login to server smtp.office365.com with username my@email.com failed. Retry | Enter New Password | Cancel"

To provide some context, my SMTP server settings are as follows:

SMTP Server Server Name: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication Method: Normal Password Username: my@email.com

I contacted GoDaddy support, and they confirmed that my account and email are functioning correctly. However, the problem persists on the Thunderbird desktop application.

I have successfully set up other email accounts in Thunderbird using Gmail, and they are working fine. So, I suspect that the issue is related to my GoDaddy email account and Thunderbird.

I'm posting this message here in the hope that someone can help me resolve this issue on the Thunderbird desktop application. If anyone has any insights or suggestions, I would greatly appreciate it.

Thank you in advance for your help.

Hello, I'm having an issue sending emails from my GoDaddy business email account, which is part of the Microsoft Office Essentials suite from GoDaddy. Specifically, I'm unable to send emails using the Thunderbird desktop application (version 102.9.0). - I can receive emails without any problem, but when I try to send an email, I receive an error message that says: "Login to account smtp.office365.com" failed. ? - Login to server smtp.office365.com with username my@email.com failed. Retry | Enter New Password | Cancel" To provide some context, my SMTP server settings are as follows: SMTP Server Server Name: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication Method: Normal Password Username: my@email.com I contacted GoDaddy support, and they confirmed that my account and email are functioning correctly. However, the problem persists on the Thunderbird desktop application. I have successfully set up other email accounts in Thunderbird using Gmail, and they are working fine. So, I suspect that the issue is related to my GoDaddy email account and Thunderbird. I'm posting this message here in the hope that someone can help me resolve this issue on the Thunderbird desktop application. If anyone has any insights or suggestions, I would greatly appreciate it. Thank you in advance for your help.

All Replies (1)

david
david
  • Top 10 Contributor
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First, there are enough 'flavors' of office365 that I'm hesitant to ever advise. For myself, I use SSL/TLS and Oauth2. Second, you aren't the first to post that 1) you're having problems with office365, 2) that Godaddy is your email provider, and 3) that Godaddy says all is okay, even when it isn't. Whatever the correct setting is, I hope they learn it soon. (Pardon my whining...)