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Master password change to primary password

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by Terry

Nicolle LouAllen
Nicolle LouAllen
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When master password was changed to primary password, I was logged out of my browser and now my master password doesn't work. I'm locked out. Help!

When master password was changed to primary password, I was logged out of my browser and now my master password doesn't work. I'm locked out. Help!

All Replies (2)

Dropa
Dropa
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Unfortunately when this happens no users on here can help since you lost the password. And what also what is Master password here?

Terry
Terry
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Unfortunately, you will have to reset your password which will mean losing saved logins. I suggest that you backup your profile. The files you particularly want are logins.json, logins-backup.json and key4.db.

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile