Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to send emails.

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by david

more options

Having written an email and pressing 'Send' I get the message: 'Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: IP Address rejected for policy reasons.' I have checked my email SMTP settings and they all seem OK, and I haven't changed them. What are the 'Policy reasons' and how do I move forward? My principle email accounts are 'btinternet.com'. Thanks.

Having written an email and pressing 'Send' I get the message: 'Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: IP Address rejected for policy reasons.' I have checked my email SMTP settings and they all seem OK, and I haven't changed them. What are the 'Policy reasons' and how do I move forward? My principle email accounts are 'btinternet.com'. Thanks.

All Replies (1)

more options

Your best bet may be to ask your email provider that question, since they apparently didn't share any information. A possible area to check would be that you are authenticating in SMTP server.