Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open my old Thunderbird account

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by david

more options

I set up my old account with a Virgin Email, alan.phipps@ntlworld.com. When I moved house Virgin were unable to service my account with them and the email account has since lapsed. I have opened a new Thunderbird account with a gmail address, alan.phipps1939@gmail.com, but would prefer to reopen the old account which has my address book details. I don't know if Thunderbird provides Thunderbird email addresses, but if it does I would prefer to use a Thunderbird email address, if not then for the moment the gmail address would serve . Could you please advise me on my best course of action. Alan R Phipps.

I set up my old account with a Virgin Email, alan.phipps@ntlworld.com. When I moved house Virgin were unable to service my account with them and the email account has since lapsed. I have opened a new Thunderbird account with a gmail address, alan.phipps1939@gmail.com, but would prefer to reopen the old account which has my address book details. I don't know if Thunderbird provides Thunderbird email addresses, but if it does I would prefer to use a Thunderbird email address, if not then for the moment the gmail address would serve . Could you please advise me on my best course of action. Alan R Phipps.

All Replies (1)

more options

If your old addressbook was within Thunderbird, you can restore it if you still have the old profile using Tools>Import feature. Thunderbird is just an email client, so cannot provide an email address.