Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

App doesn't recognize my 2FA codes nor my recovery keys. I disabled them from my PC but it still asks for them

more options

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store. I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed. I disabled 2FA but it still asks for the code (still doesn't accept them). Firefox on pc works fine.
Attached screenshots

All Replies (3)

more options

Hi

What version number of Firefox for Android do you have installed on your Android device?

more options

Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.

Modified by jaime.escobar.pozo

more options

Paul said

Hi What version number of Firefox for Android do you have installed on your Android device?


Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.