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Firebox has been slow loading web pages, now it won't load at all

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Terry

brunau8
brunau8
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Windows 10 operating system, I have Norton 360. Web page loading has been slow. Now, it won't load any pages. Cleared cache, changed the HTTP3 setting to false, I disabled hardware acceleration option.

I ran a Norton scan, no problems, I did disc defrag, nothing helps, I can't use my computer to access the internet. Not a router problem, my streaming all works as it should and I can use wifi to get e-mail using my phone and tablet etc....

Appreciate any suggestions.

Brian

Windows 10 operating system, I have Norton 360. Web page loading has been slow. Now, it won't load any pages. Cleared cache, changed the HTTP3 setting to false, I disabled hardware acceleration option. I ran a Norton scan, no problems, I did disc defrag, nothing helps, I can't use my computer to access the internet. Not a router problem, my streaming all works as it should and I can use wifi to get e-mail using my phone and tablet etc.... Appreciate any suggestions. Brian

All Replies (3)

Terry
Terry
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Try creating a new profile. In the article linked below there is a section telling you how to open the profile manager when Firefox is closed.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

brunau8
brunau8 Question owner
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Terry, I will read up. Can you help me understand the why, what's wrong with my existing profile? Brian

Terry
Terry
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Restarting in troubleshooting mode may reveal something.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons