We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password request

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by Dropa

kwbush
kwbush
more options

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’
Attached screenshots

All Replies (1)

Dropa
Dropa
more options

Nothing more can be done here - one should've setup the new Primary email login before setting up a new login. It's going to ask for this until the user creates a new account and login.