Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send email

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by Wayne Mery

sonorasue
sonorasue
more options

My email comes to Thunderbird from my comcast.net account. I had to change my comcast password and ever since, I can receive mail in Thunderbird, but not send mail. I did enter the new password on the screen that came up, but that doesn't help

My email comes to Thunderbird from my comcast.net account. I had to change my comcast password and ever since, I can receive mail in Thunderbird, but not send mail. I did enter the new password on the screen that came up, but that doesn't help

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try deleting your comcast passwords from Thunderbird. https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

sonorasue
sonorasue Question owner
more options

I tried deleting the passwords from Thunderbird and re-entered the correct password but I still can't send email. Can only receive it. So strange, as doesn't Thunderbird need to correct password to receive the mail???

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Do you still need help?