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Transfering TB data to new computer

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  • Last reply by mjconquest

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I am having a real hard time transfering Thunderbird data to my new computer operating on Windows 11. I am now seeing "Clientbug Select Command is not valid in this state" Can anyone please help me? I really need all my TB data. Thanks so much

I am having a real hard time transfering Thunderbird data to my new computer operating on Windows 11. I am now seeing "Clientbug Select Command is not valid in this state" Can anyone please help me? I really need all my TB data. Thanks so much

All Replies (4)

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Please describe in detail what steps you took and the OS.

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Dave, thanks for your response. So my old DELL laptop operating on Windows 10 and using quite an old version of TB blew up but I did manage to recover TB file memory. See attached. Using a Reader, with this info, I tried to move my TB account to my new HP laptop operating on Windows 11 but I could not. After so much time trying and not being very good with computers I thought it would be a good idea to pay Geek Squad to try and recover my TB files for me and set up on my new laptop. They downloaded a new version of TB and set up an account using my same email address but could not communicate with AOL. “ Authentication failure while connecting to sever imap.aol.com” I have now learned that will not locate my TB files anyway because its on a different version. I have since changed my password with AOL. Not sure how I would change password on TB and probably should not do so on the new version but I am at a loss. Any advice on what to do at this stage would be really appreciated. It's been really frustrating. I love using TB. Thank you!! Martyn

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It may help if you provide the server settings you are using for input and output. Verizon and AOL require an APP password when using email clients on a PC. I believe you must go to the AOL site and select the security page and can set up the APP password there. See this page for more info: https://help.aol.com/articles/Create-and-manage-app-password

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okay but do I first need to unistall the newer version first or can my TB data be accessed through this? I did not turn on the AOL 2-step authorization process so would I still need to set up an App Password? Must I use the old version shown in the attachments I included in my last correspondence? I am still not sure how to access my old version if that is what I need to do. Thanks.