Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Account disconnected

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

Khải Nguyễn
Khải Nguyễn
more options

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Windows 11 Pro.

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Windows 11 Pro.
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox stores the credentials to login to the Firefox account in the Password Manager (logins.json in the Firefox profile folder). This login is hidden from about:logins. If Firefox isn't able to connect on startup then it is possible/likely that this isn't working correctly and there is a problem with logins.json or you have other software that cleans up this file.

You can inspect logins.json to see if you see the chrome://FirefoxAccounts entry. You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).