Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird 115 unified view not showing junk folders from all accounts

  • 4 replies
  • 1 has this problem
  • 76 views
  • Last reply by ma5du46b84

andrewj1072
andrewj1072
more options

Before upgrading to 115 unified folders worked fine. After upgrading it only shows the junk mail folders for 2/6 accounts on both Windows 10 PC and laptop. Looking at properties for the ones that do show and the ones that don't there is no difference. There is no Choose button under the colour icon as suggested in another post. Help greatly appreciated.

Before upgrading to 115 unified folders worked fine. After upgrading it only shows the junk mail folders for 2/6 accounts on both Windows 10 PC and laptop. Looking at properties for the ones that do show and the ones that don't there is no difference. There is no Choose button under the colour icon as suggested in another post. Help greatly appreciated.

Chosen solution

Be sure to highlight the unified JUNK folder, not an individual folder. Then, selecting properties should show the Choose button. What you see should look like the attached screenshot.

Read this answer in context 👍 2

All Replies (4)

david
david
  • Top 10 Contributor
more options

Chosen Solution

Be sure to highlight the unified JUNK folder, not an individual folder. Then, selecting properties should show the Choose button. What you see should look like the attached screenshot.

andrewj1072
andrewj1072 Question owner
more options

Thanks a million

ma5du46b84
ma5du46b84
more options

Same problem here but this solution does not work for me on the junk folder - works on the others (inbox, sent, etc.) I get a different pop up than that shown by david which I'll attach.

ma5du46b84
ma5du46b84
more options

Okay - I fixed it by closing Thunderbird, removing the Junk and Junk.msf files from the 'smart mailboxes' folder - as shown in the screenshot above - and then restarting Thunderbird.

Modified by ma5du46b84