Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my emails suddenly disapeared after Thunderbird update

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by levi4

more options

Version: 115.3.1 (64-bit) I've sent an email then clicked on the "Get messages" button. The program froze for a couple of seconds then all of my emails were gone. I even checked my email service provider's site but no luck. However the data usage says my email account still has 1.3GB of data. I have checked every directory of my email account. What now?

Version: 115.3.1 (64-bit) I've sent an email then clicked on the "Get messages" button. The program froze for a couple of seconds then all of my emails were gone. I even checked my email service provider's site but no luck. However the data usage says my email account still has 1.3GB of data. I have checked every directory of my email account. What now?
Attached screenshots

All Replies (2)

more options

Also, this is my local data folder. I have checked the "INBOX" file and it contains all of my disappeared emails.

more options

This is part of my prefs.js file might be helpful:

user_pref("mail.server.server1.canChangeStoreType", true); user_pref("mail.server.server1.directory", "C:\\Users\\Warstek\\AppData\\Roaming\\Thunderbird\\Profiles\\vn75mod8.default-release\\ImapMail\\mail.serviceprovider.domain"); user_pref("mail.server.server1.directory-rel", "[ProfD]ImapMail/email.service.domain"); user_pref("mail.server.server1.hostname", "myhost.domain"); user_pref("mail.server.server1.lastFilterTime", 27716829); user_pref("mail.server.server1.max_cached_connections", 5); user_pref("mail.server.server1.nextFilterTime", 27716839); user_pref("mail.server.server1.socketType", 2); user_pref("mail.server.server1.spamActionTargetAccount", "imap://my%40email@address.domain"); user_pref("mail.server.server1.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server1.type", "imap"); user_pref("mail.server.server1.userName", "my@emailaddress.domain");

user_pref("mail.server.server3.check_new_mail", true); user_pref("mail.server.server3.clientid", "d50c551d-c129-451c-b5b1-c9b41fc8a15f"); user_pref("mail.server.server3.directory", "C:\\Users\\Warstek\\AppData\\Roaming\\Thunderbird\\Profiles\\vn75mod8.default-release\\ImapMail\\EMAIL-SERVICE.PROVIDER-2.domain"); user_pref("mail.server.server3.directory-rel", "[ProfD]ImapMail/email.service.domain"); user_pref("mail.server.server3.force_select", "no-auto"); user_pref("mail.server.server3.hostname", "myhost.domain"); user_pref("mail.server.server3.lastFilterTime", 28273694); user_pref("mail.server.server3.login_at_startup", true); user_pref("mail.server.server3.max_cached_connections", 5); user_pref("mail.server.server3.moveTargetMode", 1); user_pref("mail.server.server3.name", "MY EMAIL ADDRESS"); user_pref("mail.server.server3.namespace.personal", "\"INBOX.\""); user_pref("mail.server.server3.nextFilterTime", 28273704); user_pref("mail.server.server3.port", 143); user_pref("mail.server.server3.serverIDResponse", "(\"name\" \"Dovecot\")"); user_pref("mail.server.server3.socketType", 2); user_pref("mail.server.server3.spamActionTargetAccount", "imap://my%40email@address.domain"); user_pref("mail.server.server3.spamActionTargetFolder", "imap://my%40email@address.domain/INBOX/spam"); user_pref("mail.server.server3.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server3.timeout", 29); user_pref("mail.server.server3.trash_folder_name", "INBOX/Trash"); user_pref("mail.server.server3.type", "imap"); user_pref("mail.server.server3.userName", "my@emailaddress.domain");