Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send email Updated to Version 115.3.3 (64-bit)

  • 1 reply
  • 2 have this problem
  • 27 views
  • Last reply by john977

john977
john977
more options

Hi everyone


A few days ago, my emails would not send.

I recently updated to Version 115.3.3.

Mac OSX 10.13.6


On sending emails I get the following ERROR MESSAGE

Login to server mail.XXXXXXXXX.co.uk with username xxxxxx@XXXXXXXXXXXXXX.co.uk failed.

Emails are still received, so I am logged into account.

On re-entering password a few times, I then get following


ERROR MESSAGE Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.lockboxstorage.co.uk timed out. Try again.

I have checked Server & Outgoing settings and all are well.

Server Settings Server Name: mail.XXXXXXXXX.co.uk Port: 993 Username xxxxxx@XXXXXXXXXXXXXX.co.uk Connection Security: SSL/TLS Authentic Method: Normal Password

Outgoing Settings Description: Not Specified Server Name: mail.XXXXXXXXX.co.uk Port: 465 Username xxxxxx@XXXXXXXXXXXXXX.co.uk Connection Security: SSL/TLS Authentic Method: Normal Password

Have deleted account from TB Have deleted stored passwords from TB Re-added email account - Account reloads and new emails are received

Have changed security.tls.version.min via Cofig-Editor to 1 - emails still not sending

Any other suggestions? Is it something to do with folder locations, cache, profile? None of these have been changed since TB was working with perfectly?

Hi everyone A few days ago, my emails would not send. I recently updated to Version 115.3.3. Mac OSX 10.13.6 On sending emails I get the following ERROR MESSAGE Login to server mail.XXXXXXXXX.co.uk with username xxxxxx@XXXXXXXXXXXXXX.co.uk failed. Emails are still received, so I am logged into account. On re-entering password a few times, I then get following ERROR MESSAGE Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.lockboxstorage.co.uk timed out. Try again. I have checked Server & Outgoing settings and all are well. Server Settings Server Name: mail.XXXXXXXXX.co.uk Port: 993 Username xxxxxx@XXXXXXXXXXXXXX.co.uk Connection Security: SSL/TLS Authentic Method: Normal Password Outgoing Settings Description: Not Specified Server Name: mail.XXXXXXXXX.co.uk Port: 465 Username xxxxxx@XXXXXXXXXXXXXX.co.uk Connection Security: SSL/TLS Authentic Method: Normal Password Have deleted account from TB Have deleted stored passwords from TB Re-added email account - Account reloads and new emails are received Have changed '''security.tls.version.min''' via Cofig-Editor to 1 - emails still not sending Any other suggestions? Is it something to do with folder locations, cache, profile? None of these have been changed since TB was working with perfectly?

Modified by john977

All Replies (1)

john977
john977 Question owner
more options

ERROR CONSOLE log attached