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I cannot sign in without reset

  • 1 reply
  • 0 have this problem
  • 18 views
  • Last reply by Paul

WestofYouLB
WestofYouLB
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When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset?

Thanks.

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset? Thanks.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

If you are trying to sign into Firefox Sync and do not have your password, using the "forgotten password" process will clear data that is currently being synced between devices.

Your data should still remain on your devices that you are syncing between.