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Junk mail controlsI have set up my junk mail control

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  • Last reply by j.klems

j.klems
j.klems
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I have set up my junk mail controls as described in the support literature, and while junk messages reliably have the red junk tag set, they still appear in my in box(s), rather than going directly to the junk folder as I intend. If I manually (re)mark them as junk then they do immediately go into the junk folder. How can I make them go directly to the junk folder rather than to the inbox? My email accounts are also accessed by my iPhone via Mail (since there is no iPhone Thunderbird app). Could this be related to my problem?

I have set up my junk mail controls as described in the support literature, and while junk messages reliably have the red junk tag set, they still appear in my in box(s), rather than going directly to the junk folder as I intend. If I manually (re)mark them as junk then they do immediately go into the junk folder. How can I make them go directly to the junk folder rather than to the inbox? My email accounts are also accessed by my iPhone via Mail (since there is no iPhone Thunderbird app). Could this be related to my problem?

All Replies (2)

Matt
Matt
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Generally you insert an exclusion in your antivirus program from scanning in the Thunderbird profile folder while the application is running. With the files now not locked by scanning they can be updated and the mails should move.

j.klems
j.klems Question owner
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I tried that, but it doesn't change anything. Messages still appear in my inbox folder with the red "junk" tag set.