Gmail/Thunderbird
Long ago when Thunderbird came out, I drop outlook. Since then I've always used thunderbird for emails. I called it my one stop shop for all my emails coming in from different places to read my emails. Since this last update (which really needs works on or a patch needs to go out) this is my problem. Before the upgrade in Thunderbird, I had 5 different accounts. 1 from AOL (My main email), 1 from yahoo.com, and 3 from Gmail. After the upgrade, I had to delete the 3 from Gmail because it stop working as I wouldn't get anymore emails. I tried several times to recreate an account, and after I got to the part where Thunderbird would ping Gmail and said I was good, then another error came up and said, it couldn't reach the server. So before writing this email to the support of thunderbird, I tried a test. I can send an email from my AOL account to my Gmail account. I can then reply to the email from Gmail to AOL account. I then sent an email from Gmail account to AOL account and then reply from AOL account back to Gmail and it worked. So what is the problem with the middle man (Thunderebird)? Thank You Dan
All Replies (3)
If a previously working mail account stops working. Especially immediately after an update. Perhaps the worst thing you can do is remove the account and add it again in the hope some magic will happen and what did not work will start to.
Generally issues post update fall entirely at the door of your chosen antivirus product and it's attendant firewall component. Preventing them from messing with the connection though uninstalling them or running the operating system in safe mode with networking is the normal diagnostic for that. But as you have removed the accounts and we have none of the error message that would have occurred if there was a connection issue I am not even going to try and guess what the problem is.
Note that your test from webmail to webmail is not proving anything at all useful. It does not even isolate the issue to Thunderbird.
So do I guess we are now back to trying to diagnose why the new account wizard is not working for you? A log of what is happening would be most useful here. I documented how to log the wizard back in 2021 here https://thunderbirdtweaks.blogspot.com/2021/10/logging-new-account-wizard.html
I thank you Matt for your quick reply and before I begin, I hope you and your family had a nice Thanksgiving. Ok, now on to business. So for this, what if I start the logging process as you mention how to do in a pervious article/message. Then try and reinstall the mail account that I'm having trouble with. Shouldn't that give you some clue as to why I can't not connect to gmail with Thunderbird? I will await for your reply before I start. Thanks Dan Regalia P.S. I did read your piece on this config. editor, I found it, and the first one "mail.wizard.logging.dump to all" was there and it was set to true. The second one "mail.wizard.logging.console to all" wasn't there, so I added it, and it is set to true. So now that I have done this, should I go ahead and add my new account (from Gmail). If it errors out again, where are these logs at and how can I get them to you? Thanks Again.
Modified by timlab55
Update Matt - After all I did up above, and things, I when a head and added my gmail account to Thurdredbird. Guess what? It is now working. Thank you for your insight and wisdom. Dan