Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

security.enterprise_roots.enabled is grey out

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

nsteinh
nsteinh
more options

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed. No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry Please help!

All Replies (2)

zeroknight
zeroknight
more options

Visit about:policies in the address bar to see if there are any active enterprise policies.

Check your installation folder for an autoconfig file.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The System Details show policiesStatus: 1 and under LockedPreferences: security.enterprise_roots.enabled: true , so you likely have a policies.json file in the distribution folder if you do not have GPO policies.