Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email quit sending about a month ago still receive message below

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by david

handejel
handejel
more options

email no longer sends, just receives. this error msg accompanies unsent email. "An error occurred while sending mail. The mail server responded <handejel@triad.rr.com>sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. ALP#Out-7500, Please verify that your email adress is correct in your account settings and try again."


I have checked with IP several times and they find no issue with my account settings. This is driving me batty. Can someone tell me how to completely uninstall thunderbird and reinstall?

email no longer sends, just receives. this error msg accompanies unsent email. "An error occurred while sending mail. The mail server responded <handejel@triad.rr.com>sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. ALP#Out-7500, Please verify that your email adress is correct in your account settings and try again." I have checked with IP several times and they find no issue with my account settings. This is driving me batty. Can someone tell me how to completely uninstall thunderbird and reinstall?

All Replies (1)

david
david
  • Top 10 Contributor
more options

Reinstalling isn't the issue; the problem is your email setup. THe error you are reading says the email address of the sender doesn't match the email address you authorized (via SMTP server). Please see attached screenshots. Your IP tech support may not understand required email settings.