Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost saved passwords

  • 3 replies
  • 0 have this problem
  • 6 views
  • Last reply by Paul

glitcheffection
glitcheffection
more options

I recently had to do a fresh install of windows due to suspected hacking on my router and device.

When I have reinstalled firefox and logged in, all of my email account (and all other) passwords have not transferred across as intended. Is there anyway I can recover these? I am now locked out of everything from facebook, to business and personal email, and all of my music production related accounts.

Kind regards

Steve

I recently had to do a fresh install of windows due to suspected hacking on my router and device. When I have reinstalled firefox and logged in, all of my email account (and all other) passwords have not transferred across as intended. Is there anyway I can recover these? I am now locked out of everything from facebook, to business and personal email, and all of my music production related accounts. Kind regards Steve

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am sorry to hear that this has happened. This matter is being looked into by our developers and I hope to be able to update you soon with more information.

glitcheffection
glitcheffection Question owner
more options

Yeah I have actually managed to get into my primary e-mails, and from there managed to get into FB/google etc.

I am however locked out of a couple of new business and personal emails, where I had not setup recovery options (I won't make that mistake again!). These are:

alumni-of-funghi@proton.me newbetterstevie@proton.me

If I could somehow recover these securely generated passwords from my mozilla that would be amazing, and save me some work. I am not really sure where they went when I formatted my computer, hopefully not deleted forever!

Many thanks

Steve

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Our developers have finished their investigation and an update for Firefox for iOS has been published. This is version number 121.1 and we strongly recommend that you update to this as soon as possible.

If you experienced data loss with the previous update we apologise for the inconvenience this may have caused.

You may be able to recover your logins through one of two ways:

  1. Use an existing backup of your Firefox profile that you may have taken (see this support article) or,
  2. Take a backup of your Firefox profile (this article will help). Keeping Firefox closed, find the file named logins-backup.json. Take a copy of it, rename it to logins.json replacing the existing file with the same name.

We apologise that this has happened. Work is being done internally to reduce the chances of this happening again but we appreciate that this does not make up for the disruption this has caused you.

Modified by Paul