Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to setup Gmail account in Thunderbird 115.6.0

  • 3 replies
  • 0 have this problem
  • 4 views
  • Last reply by Matt

Ronald
Ronald
more options

First-time setup of Thunderbird on Ubuntu isn't working. I've attached the configuration (email address removed).

Email address and password are correct (I can login to the account on the browser).

Error Message: Unable to login at server. Probably wrong configuration, username or password.

Have attempted to change general.useragent.compatMode.firefox to true in Config Manager, issue persists.

There are no saved passwords in Thunderbird and I have not set up any other emails on Thunderbird.

Thunderbird version 115.6.0 Ubuntu version 22.04.3 LTS

First-time setup of Thunderbird on Ubuntu isn't working. I've attached the configuration (email address removed). Email address and password are correct (I can login to the account on the browser). Error Message: Unable to login at server. Probably wrong configuration, username or password. Have attempted to change general.useragent.compatMode.firefox to true in Config Manager, issue persists. There are no saved passwords in Thunderbird and I have not set up any other emails on Thunderbird. Thunderbird version 115.6.0 Ubuntu version 22.04.3 LTS
Attached screenshots

All Replies (3)

Ben Bonacci
Ben Bonacci
more options

Did Google's OAuth window open before the error message appeared?

Ronald
Ronald Question owner
more options

Ben Bonacci said
Did Google's OAuth window open before the error message appeared?

I did not see the OAuth window appear.

Modified by Ronald

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You might want to check your distribution has not disabled cookies in Thunderbird. It is something distributions sometimes do for ideological reasons, but it does have downsides. Like basically disabling oauth.

This article contains a lot of good information on Google oauth issues. https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20

There is also this generic Thunderbird and gmail article which has links to known bugs at the bottom. https://support.mozilla.org/en-US/kb/thunderbird-and-gmail