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No profile error when trying to import from outlook

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by david

Bob Ivey
Bob Ivey
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I'm using Outlook live on Firefox and want to change from Outlook to thunderbird. When trying to import from Outlook I get the error "no profile found" yet I do have a profile in Outlook. How can this be fixed so I can continue the import process?

I'm using Outlook live on Firefox and want to change from Outlook to thunderbird. When trying to import from Outlook I get the error "no profile found" yet I do have a profile in Outlook. How can this be fixed so I can continue the import process?

All Replies (5)

Agent virtuel
Agent virtuel
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Hello

https://support.mozilla.org/en-US/questions/1435500 can be useful to you

Bob Ivey
Bob Ivey Question owner
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Sorry. I found nothing in the links you provided that would solve my problem.

david
david
  • Top 10 Contributor
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One of those referred to mailstore, which can convert your pst file, so I'm not sure what you're seeking.

Bob Ivey
Bob Ivey Question owner
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I can find no folder called Archive E-mail on my computer or anything looking like the images provided in the link. They certainly didn't come from a Windows 10 system.

david
david
  • Top 10 Contributor
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Converting pst files isn't a simple process, although it seems it would be. This URL gives more information http://kb.mozillazine.org/Import_.pst_files you can also find ways to do this by a web search on how to convert pst files to thunderbird or how to convert pst files to mbox.