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window.gigya is undefined

xabier1
xabier1
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I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)
Attached screenshots

All Replies (1)

Balázs Meskó
Balázs Meskó
  • Moderator
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This is a website issue either way (it might be a Firefox bug, but still, it's their website which does not work correctly), so I'd recommend filing an issue at webcompat.com and sending the report to RAI.

This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI.

No offense, but this logic is flawed. It can be a Firefox issue, but there is no implication between the two statements.