Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Most videos have either no sound or don't play

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

jam65536
jam65536
more options

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select 'Always Activate' on Widevine Content Decryption, and to update plugins. This was already the case and had no effect. Plex, in some cases, simply gives the error: 's4032 (Manifest)', though this could be a different issue. Other videos on Plex have the same problem of no sound. This problem doesn't occur on other browsers like Chrome or Edge.

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select 'Always Activate' on Widevine Content Decryption, and to update plugins. This was already the case and had no effect. Plex, in some cases, simply gives the error: 's4032 (Manifest)', though this could be a different issue. Other videos on Plex have the same problem of no sound. This problem doesn't occur on other browsers like Chrome or Edge.

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Do you have this installed? Media Feature Packs by Windows

What do you see here? see screenshot

Modified by jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.