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Firefox is not checking for updates and will not auto-update

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  • Last reply by Paul

Charitea “profaniTea” Fox
Charitea “profaniTea” Fox
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For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

For the past week, my browser does not auto-update. I have to download the update and re-download the browser. I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off. This is in my personal laptop, where I am the only and admin profile. My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.
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Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
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James
James
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Chosen Solution

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
Charitea “profaniTea” Fox
Charitea “profaniTea” Fox Question owner
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James said
Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions. example from /questions/1445030
"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."

Ah! this makes sense. I do use Nord. That is incredibly annoying.

Thanks so much for the info & your help!

Paul
Paul
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Hi

We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.

If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.

Thank you.