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Wanting to access my bookmarks and passwords

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  • Last reply by cor-el

Dym gomez
Dym gomez
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Hey, i have been in some trouble because the last device i had with my firefox account logged in was my phone, and I recently broke it.

So now Im trying to log in with my google account but when i want to restore my session(take back my data like bookmarks and passwords, all the "sync" thing you know) into my computer he says that I need to enter a "master password" refering to that one password i created randomly in 2021, or else, use a key something that i couldve created(I didnt, cause i didnt know the existence of it) to re-enter my session without erasing all my data, because yes, if i forgot the password it says that if i restore it, the data will be erased And with my only logged in device now broken i cant regain access to my data, i have a lot of my passwords of pretty much all my gaming accounts there(and more), and if u wonder how did i got to enter the account without having the possibility of activating the "sync" thing, i just entered with my google account as I do always, but just because i dont remember my very old now password, i cant get back my passwords.

So thats my problem, i hope that my english was understandable, and if u can respond in spanish it would be even more helpful for me but if not, its fine.

Hey, i have been in some trouble because the last device i had with my firefox account logged in was my phone, and I recently broke it. So now Im trying to log in with my google account but when i want to restore my session(take back my data like bookmarks and passwords, all the "sync" thing you know) into my computer he says that I need to enter a "master password" refering to that one password i created randomly in 2021, or else, use a key something that i couldve created(I didnt, cause i didnt know the existence of it) to re-enter my session without erasing all my data, because yes, '''if i forgot the password it says that if i restore it, the data will be erased''' And with my only logged in device now broken i cant regain access to my data, i have a lot of my passwords of pretty much all my gaming accounts there(and more), and if u wonder how did i got to enter the account without having the possibility of activating the "sync" thing, i just entered with my google account as I do always, but just because i dont remember my very old now password, i cant get back my passwords. So thats my problem, i hope that my english was understandable, and if u can respond in spanish it would be even more helpful for me but if not, its fine.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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You tagged the question with Sync, so I assume that you want to retrieve the logins (passwords) by connecting your device to a Mozilla Sync Account that has those logins. This is only possible if you remember the password of this Mozilla Account.

You mention the Primary Password, if you connect to Sync then Firefox asks for this PP because it want to store the credentials to login to the Sync server in logins.json (Firefox password manager). If you do not remember the PP and do not have logins stored in Firefox then you can safely reset the PP to be able let Firefox store the logins retrieved from Sync as the PP only affects locally stored logins and not data on the Sync server.

You may have the rename/remove logins.json and key4.db in the Firefox profile folder if you have a problem with resetting the PP and storing new logins.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) to go to the current Firefox profile folder or use the about:profiles page (Root directory).

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