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Missing Subfolder

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  • Last reply by Jere.Adair

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I am using Thunderbird 115.12.1 (64 bit) on Windows 10 with the email account set up as POP3 for the Gmail account

I have a subfolder under an Inbox (Gmail account) that is no longer showing up. If I search for an email address from a sender that was in the folder, I get a list of emails showing the dates and subject, but if I click on the email, the tab that opens is blank.

My PC crashed, but I can't say for sure when the folder disappeared, other than I know it was there 4 days ago. It the the only subfolder that is missing.


Any help is appreciated. Thanks

I am using Thunderbird 115.12.1 (64 bit) on Windows 10 with the email account set up as POP3 for the Gmail account I have a subfolder under an Inbox (Gmail account) that is no longer showing up. If I search for an email address from a sender that was in the folder, I get a list of emails showing the dates and subject, but if I click on the email, the tab that opens is blank. My PC crashed, but I can't say for sure when the folder disappeared, other than I know it was there 4 days ago. It the the only subfolder that is missing. Any help is appreciated. Thanks
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Chosen solution

david said

For the Purchases folder, - exit thunderbird - copy the Purchase folder to Mail\Local Folders - restart thunderbird and it should appear and automatically create the msf index. Let me know if that does not work. yes, financial is gone if all you have is the index. Suggestion: if this is a business, I recommend daily backups - exit thunderbird -IMPORTANT - copy the profile to external media (c:\users\<yourid>\appdata\roaming\thunderbird Then if you have another crash - install thunderbird and exit - copy the thunderbird folder on external media to c:\users\<yourid>\appdata\roaming to overwrite the default thunderbird folder

It's personal, not business, and not real important. The purchases is more important.

I copied the Purchases file and msf file before trying an experiment. I opened Tbird and created the folder "Financial" under the inbox and it populated with the missing emails and the purchases sub-folder.

Thanks for your help.

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Ok, my best guess is that info on those messages is still in the global index, yet the folder is gone. That gives the impression that the messages are still there.

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david said

Ok, my best guess is that info on those messages is still in the global index, yet the folder is gone. That gives the impression that the messages are still there.

Any idea how to find them? I thought about recreating the subfolder, but I don't know if that could maked things worse

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My guess would be that it's gone, but I would look anyway. Try this: - click help>troubleshootinginformation - scroll down to 'profile folder' in left side and click 'open folder' - you are now in the profile. - since the lost folder was in a POP account, click the Mail folder - that should show name of the gmail account. click that to show list of message folders - if the missing folder exists, you should see it here. if you see the foldername with .msf suffix, that's just the index and not the messages. If the foldername is there, it might be corrupted. If it's not there, then it's gone

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david said

My guess would be that it's gone, but I would look anyway. Try this: - click help>troubleshootinginformation - scroll down to 'profile folder' in left side and click 'open folder' - you are now in the profile. - since the lost folder was in a POP account, click the Mail folder - that should show name of the gmail account. click that to show list of message folders - if the missing folder exists, you should see it here. if you see the foldername with .msf suffix, that's just the index and not the messages. If the foldername is there, it might be corrupted. If it's not there, then it's gone

I think I am getting closer.

The subfolder is there in under the gmail accout (file folder named Financial.sbd). Also listed under the g,ail account is Financial.msf, but no financial file without an extension. If is click on the "Financial Folder, there are Purchases.msf and Purchases (no extension, 154,155 kb). Purchases is a subfolder of Financial folder.

Based on what you have said, it sounds like the messages that were in "Financial" are gone, probably not retrievable? Do you know if there is a way to get the "Purchases" message back? Recreate the folders Financial and it's subfolder "purchases"?

Thanks

Helpful?

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For the Purchases folder, - exit thunderbird - copy the Purchase folder to Mail\Local Folders - restart thunderbird and it should appear and automatically create the msf index. Let me know if that does not work. yes, financial is gone if all you have is the index.

Suggestion: if this is a business, I recommend daily backups - exit thunderbird -IMPORTANT - copy the profile to external media (c:\users\<yourid>\appdata\roaming\thunderbird

Then if you have another crash - install thunderbird and exit - copy the thunderbird folder on external media to c:\users\<yourid>\appdata\roaming to overwrite the default thunderbird folder

Helpful?

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Chosen Solution

david said

For the Purchases folder, - exit thunderbird - copy the Purchase folder to Mail\Local Folders - restart thunderbird and it should appear and automatically create the msf index. Let me know if that does not work. yes, financial is gone if all you have is the index. Suggestion: if this is a business, I recommend daily backups - exit thunderbird -IMPORTANT - copy the profile to external media (c:\users\<yourid>\appdata\roaming\thunderbird Then if you have another crash - install thunderbird and exit - copy the thunderbird folder on external media to c:\users\<yourid>\appdata\roaming to overwrite the default thunderbird folder

It's personal, not business, and not real important. The purchases is more important.

I copied the Purchases file and msf file before trying an experiment. I opened Tbird and created the folder "Financial" under the inbox and it populated with the missing emails and the purchases sub-folder.

Thanks for your help.

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