Set Up Existing Email Address- Zoho
Our small business has a handful of Zoho email addresses that we use via Thunderbird on MacOS computers in our office. The computer I am using only has some of the email addresses listed in Thunderbird, and I am trying to add the rest.
Once all requested data is entered in the "Set Up Your Existing Mail Address" screen, we receive the error message: "Unable to log in at server. Probably wrong configuration, user name, or password." All of the data is correct, and I have tried this process different weeks to see if the issue will clear on its own, but no. I've attached a screenshot of the error message.
I have tried this with several pre-existing email addresses and it's giving me the same message, although it did allow me to add one address recently. That newly added, previously existing address is now somewhat accessible via Thunderbird, but every time we open Thunderbird it says "Login to server imap.zoho.com with username shipping@jadeandpearl.com failed." I can access the inbox and other folders of this account in the Thunderbird desktop app, but it is not currently showing new email.
Thunderbird version: 115.12.1 (64bit) MacOS: Sonoma 14.5
All Replies (6)
The server name that TB has suggested (by guessing), beatitbugs.com, doesn't look like a mail server name. I would try with 'Configure manually' and enter the settings suggested by Zoho:
Thank you for your time. The directions you linked did allow me to fix and add the info@beatitbugs.com account shown in the screenshot. I tried to do the same thing with two of the other accounts I'm unable to add, and it did not work for them. I have attached a fresh screenshot to show my attempt to configure. I am still having the issue with logging in to shipping@jadeandpearl.com, so I deleted it from my Thunderbird app and attempted to add it back using the instructions you provided. It is giving me the same error message as the others, as shown in this screenshot.
If you were able to add the beatitbugs account, using the settings in the link in my first reply, the incoming server would be either imap.zohocloud.ca (personal user) or imappro.zohocloud.ca (domain account). Your picture shows imap.zoho.com for the jadeandpearl account, which might not be correct.
Make sure you have allowed IMAP for each account in the Zoho settings on their website.
When I read the article that you linked in your first reply, I do not see imap.zohocloud.ca mentioned anywhere, just imap.zoho.com for incoming and smtp.zoho.com for outgoing. I looked at the computers on which Thunderbird has properly loaded all email addresses, and they are set up with these .com host names.
It's so strange. As I said, I was able to add the info@beatitbugs.com to my desk's computer this morning. Now I am setting up a new Mac for my boss and I cannot add info@beatitbugs.com even though I am doing everything the same as this morning.
Are the .ca hostnames only for Canada and that's why the article isn't showing it to me? Would it harm anything for me to try to set up the email addresses on this new Mac with those .ca hostnames?
Ah! I thought this was a Thunderbird issue, but I called Zoho and got the answer!
I was entering the login password in the space where it asked for it, but it was wanting an app-specific password. I was able to generate that by going to accounts.zoho.com in my browser, logging in, choosing security from the left column, then App Passwords, and asking it to generate a new application-specific password.
Thank you again for your time and assistance.
The Zoho page shows CA servers if it's accessed from CA (see picture), US servers if it's accessed from the US.
The app password requirement is mentioned on the same page (see picture).
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