Phantom/Invisible folders! Please help
Hi, somehow about 10 subfolders have become invisible and I can't see them. This is a shared email account so other colleagues have access to it and they can view the folders just fine. I'm using Thunderbird 115.12.2 (64-bit) on my PC and they all use Mail on Macs. I am including two screenshots, one is from my Thunderbird account where the file only shows 3 subfolders. The other screenshot colleagues’ Mail account shows about 13 subfolders which is correct. I have rebooted my machine and Thunderbird several times with no luck. Any solutions please?
Modified by John D. Kloninger
All Replies (4)
By the way, I did a test and tried to add a New Subfolder using one of the invisible folder names (WW02 for example) and it does not add it. I'm guessing it's because a folder with that name already exists, even though I can't see it. I tried to add a new subfolder with name Test and it does let me add it and view normally. This leads me to believe the folders are somehow hidden. I've also tried Properties -> Repair Folder with no luck.
I did another test and am able to see the phantom folders via the Gmail browser so I know the folders are still there - just can't see them with Thunderbird.
Also tried Betterbird and the same exact thing happens and can't view the folders using that email client either.
Modified by John D. Kloninger
Thanks. I just tried that. Installed it and rebooted. Still no luck. Any other ideas?
Confirm your Folder View is set to All Folders.
https://support.mozilla.org/en-US/questions/1041762
If above steps don't resolve it. I would recommend creating a new Thunderbird profile. However, before doing that make sure you back up your current profile.
Here's a guide on how to create a new profile.
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