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Unable to receive new emails and unable to connect to the server

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

info11667
info11667
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Hello, As iam unable to receive new emails since the month of may, tried all the basic troubleshooting and still unable to fix the issue, kindly requesting your intervention as today is the last day for us to submit the quote.

Hello, As iam unable to receive new emails since the month of may, tried all the basic troubleshooting and still unable to fix the issue, kindly requesting your intervention as today is the last day for us to submit the quote.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Perhaps https://support.mozilla.org/en-US/kb/cannot-receive-messages

Otherwise. Please provide results for the following tests on your system

  1. Does Thunderbird work as expected in Thunderbird troubleshooting mode?
  2. Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX