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Unable to forward or send emails

  • 2 replies
  • 1 has this problem
  • Last reply by RIDOCK

RIDOCK
RIDOCK
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On attempting to forward or even send emails, I get the following pop up message on trying to send. Some years ago I had an Outlook email address on Thunderbird but removed it. At that time, sending or forwarding emails wasn't affected and wasn't until recently.I still receive emails ok. The message is as follows: 'Sending of the message failed. An error occurred while sending mail. The mail server responded: This email was not sent but there is a way to fix it. To resend successfully you need to update your email settings (e.g. Outlook) to turn SMTP authentication on. For guidance on how to do this please visit: https://www.telstra.com.au/support/email/unauthenticated-traffic-limit Reference: OB315 e{9f3c547a-93d4-4f7f-9f1d-14b2a88679e7}. Please verify that your email address is correct in your account settings and try again.' I can't really understand the message. Can someone help me out with this issue? Yours etc, Richard

On attempting to forward or even send emails, I get the following pop up message on trying to send. Some years ago I had an Outlook email address on Thunderbird but removed it. At that time, sending or forwarding emails wasn't affected and wasn't until recently.I still receive emails ok. The message is as follows: 'Sending of the message failed. An error occurred while sending mail. The mail server responded: This email was not sent but there is a way to fix it. To resend successfully you need to update your email settings (e.g. Outlook) to turn SMTP authentication on. For guidance on how to do this please visit: https://www.telstra.com.au/support/email/unauthenticated-traffic-limit Reference: OB315 e{9f3c547a-93d4-4f7f-9f1d-14b2a88679e7}. Please verify that your email address is correct in your account settings and try again.' I can't really understand the message. Can someone help me out with this issue? Yours etc, Richard

All Replies (2)

david
david
  • Top 10 Contributor
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This link within the link you posted seems to have the basics that you need: 

 https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings   If you have trouble, post a screenshot of your SMTP server pane

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RIDOCK
RIDOCK Question owner
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thanks for your input david. i decided to do a total clean uninstall/reinstall,as dealing with email settings is well above my pay grade.reinstalling calendar, contacts etc is tedious,but these items needed a cleanout anyway.received an email from telstra this morning explaining to me that stopping outgoing emails was a security matter.thanks again, ridock ps i do know where the caps lock is i just couldn't be bothered

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