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Thunderbird

  • 1 reply
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  • 8 views
  • Last reply by david

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I was using Thunderbird this morning 08-02-2024 and for some reason a quick pop up window appeared. I now get an error messasge "cannot load xpcom" I uninstalled Thunderbird and tried to download/re-install but cannot get past the donation part which I have already donated. Does this mean each time I have to re-install I have to now make another donation? I noticed that I have a Firefox installer but no Thunderbird installer. Was it removed when I did a uninstall?

I was using Thunderbird this morning 08-02-2024 and for some reason a quick pop up window appeared. I now get an error messasge "cannot load xpcom" I uninstalled Thunderbird and tried to download/re-install but cannot get past the donation part which I have already donated. Does this mean each time I have to re-install I have to now make another donation? I noticed that I have a Firefox installer but no Thunderbird installer. Was it removed when I did a uninstall?

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Download from https://www.thunderbird.net/en-US/thunderbird/all/ that donate prompt is just a request, not a demand. After download, just close that browser window and install.