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WhatsApp web crashes, the first times it was when I opened a multimedia file, today it is for anything.

josecarlosmoto
josecarlosmoto
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Hi team,

I've started having problems with WhatsApp Web, the tab crashes when I open a media file, gif, etc. It turns the whole browser blank and stays that way.

It's impossible to work with WhatsApp Web nowadays.

I don't know if it helps but I use 2k resolution.

Thanks.

Hi team, I've started having problems with WhatsApp Web, the tab crashes when I open a media file, gif, etc. It turns the whole browser blank and stays that way. It's impossible to work with WhatsApp Web nowadays. I don't know if it helps but I use 2k resolution. Thanks.

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
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Hello,

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode (previously known as Firefox Safe Mode) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Resolver problemas de Firefox usando el Modo seguro article for details.

If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

If Firefox is not running, you can start Firefox in Troubleshoot Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Troubleshoot Mode window appears, select "Open".

Fx88TroubleshootMode

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps in the Resolución de incidencias relacionadas con extensiones, temas y aceleración de hardware para solucionar problemas comunes de Firefox article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox se bloquea cuado se ejecuta en modo seguro).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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