Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Attempts to Download document files from facebook group fails

  • 2 replies
  • 0 have this problem
  • Last reply by BugMagnet

more options

I joined a couple facebook groups. Each offered a file tab with documents available for download.

I tried numerous times with firefox and it failed. Clicking the "Download" item on the ... menu caused the same files tab view and list to open in a new tab.

I hated to do it, but I dusted off M$ Internet Explorer, logged into FB and joined a group, clicked the Files tab, selected a file, clicked the 3 dots, menu popped up and I clicked "Download". Poof. The Save As popup appeared, the file was downloaded. Works as expected with IE.

Might there be a setting in FF that is blocking such downloads of PDF and .doc document files?

I joined a couple facebook groups. Each offered a file tab with documents available for download. I tried numerous times with firefox and it failed. Clicking the "Download" item on the ... menu caused the same files tab view and list to open in a new tab. I hated to do it, but I dusted off M$ Internet Explorer, logged into FB and joined a group, clicked the Files tab, selected a file, clicked the 3 dots, menu popped up and I clicked "Download". Poof. The Save As popup appeared, the file was downloaded. Works as expected with IE. Might there be a setting in FF that is blocking such downloads of PDF and .doc document files?

Modified by BugMagnet

All Replies (2)

more options

In another thread, a user reported that DOC and DOCX files were downloading from Facebook and/or Messenger with a .pdf extension. But it sounds like you have a different issue.

When I go to download a file, the address is redirected:

Original request: https://www.facebook.com/download/1348530832426528/Keto%20Kickstart%20Challenge%20Sponsors%20%26%20Coupon%20Codes.pdf?av=692851706&eav=Afac6Zr59Pf0Xnx0QGVvvpl0Z8o1Mt_FooSEKZUaO1Fw19I0bINN27YlnqQ1m8z7RrI&paipv=0&hash=AcoFK2sBD-VNtd_LE64&__cft__[0]=AZXpCj8conUc9NB4sSS6V_kmEfFvGhv-mbROjVbJzKYvpG1Qh-MH-AD1gRKtrUTt-yhZWpRcrbZ3vl7I51uqWooqrSMyCh5NOxCUoV0QlmUnJ-D3hgpSMBQ9BhhFSV9Dpn-79V2kGyPOQ4xfZOHgJdLtgCAgmIcVroz4wXeC-aRly5lFlAN3V4OQG3xhpMYrmtgooEX_oBOHtYynvpRtpTH7&__tn__=H-R

302 Redirect to: https://lookaside.fbsbx.com/file/Keto%20Kickstart%20Challenge%20Sponsors%20%26%20Coupon%20Codes.pdf?token=AWxwRKGU8x5_vEa_zjlSrzC6ZBtB5OqORGp9zIymGYj-oIoa5cHDVmXc9u0FlyscPTQWooDq5G2zhMGZQVg8vB8DDVuIAucOYZwbcBdBsoWxB4dhbRu6zt0xJ6C2qk9LLgf16AH9v34Czie7rbt90byL2RmZJYLFlDAzb6_XLubWAj1q6KpUzJDMB6lluuBAl-I0A4mpPE1NvGgioXVa_hRYPx9DeRGUBey2TojUAQojJVK69WwrOWyyCTS1dpGE5_kFSTEdHQ0mHFk_3HXvwllOqbnRFtIJ-RvqMFGAZM3_yrxC0LyihY79_eKmQ_P-W7e_OIAfiSLsxzbVgxHXy6AXefW8g3DzGVoyOwdCgJEG1dV3DvqjsndjUX4NXdxqM6KyNidsrzqb1jbYitplLK5R2GZCZs5Mk4Oj_YKvNNI_IMTb60FAMVHd4E2bnkh49C0

If you are getting redirected to the post or files tab instead of the file, hmm, I'm not sure what is going wrong there. Maybe a cookie or other parameters is missing. ??

Helpful?

more options

Modified by BugMagnet

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.