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Bank of America Bill Pay stopped working

  • 3 replies
  • 2 have this problem
  • Last reply by NoahSUMO

elisegev3
elisegev3
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I have been using the Bank of America website for many years. I have not made any changes to the settings! With the recent update of Firefox, Bill Payment on the website stopped working and I get:

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

  • Block third party cookies
  • Cookie tracking
  • Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings. Bank of America, N.A. Member FDIC. Equal Housing Lender

Since this used to work until the last update, I think that the bug is with Firefox. Also, it works on Edge.

Eli

I have been using the Bank of America website for many years. I have not made any changes to the settings! With the recent update of Firefox, Bill Payment on the website stopped working and I get: Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms: * Block third party cookies * Cookie tracking * Cross-site tracking Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings. Bank of America, N.A. Member FDIC. Equal Housing Lender Since this used to work until the last update, I think that the bug is with Firefox. Also, it works on Edge. Eli
Attached screenshots

Modified by NoahSUMO

All Replies (3)

dmehic
dmehic
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Thank you for submitting this issue, team is looking into it with priority.

Questions that will greatly accelerate us figuring out the problem:

Could you try checking the values of these prefs in about:config network.cookie.cookieBehavior.optInPartitioning network.cookie.CHIPS.enabled

if any of them is set to true, most likely CHIPS one, can you change them to false, refresh the page and report back if that fixes the issue?

Additionally, which trackers are listed as blocked under shield panel?

Thank you in advance, Dan

Helpful?

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Eli, to get to the about:config page, just type it in your address bar and hit enter. You will a warning message, ignore it. Then click the "Accept the risk and continue" button.

Then use the search bar on that page to search for the 2 preferences to see if they are True or False.

  • network.cookie.cookieBehavior.optInPartitioning
  • network.cookie.CHIPS.enabled

Screenshot:

Helpful?

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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To see which trackers are blocked under the Shield icon, check this screenshot: https://snipboard.io/pOQaCf.jpg

Then copy down the names of the trackers you see there & share them here. Thanks

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