Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't log into Gmail

  • 1 reply
  • 0 have this problem
  • Last reply by brownlfb

brownlfb
brownlfb
more options

I've been using Firefox and Gmail on my PC and android phone for years. Today I can't log into my gmail account on my PC and instead it redirects to google support and goes on about clearing cache etc etc. I have cleared the cache but no different. I have restarted my pc and no different. PC is Windows 10.

I can log in to gmail using Google Chrome so I can't see that it is a Google problem. I can also log in ok on my Android phone.

Is this a Firefox issue?

I've been using Firefox and Gmail on my PC and android phone for years. Today I can't log into my gmail account on my PC and instead it redirects to google support and goes on about clearing cache etc etc. I have cleared the cache but no different. I have restarted my pc and no different. PC is Windows 10. I can log in to gmail using Google Chrome so I can't see that it is a Google problem. I can also log in ok on my Android phone. Is this a Firefox issue?
Attached screenshots

Modified by brownlfb

Chosen solution

Update; In case anyone else has the issue I have it sorted! After I posted I saw the 'see also' 'Can't log into any Google account'. Following that link I saw a suggestion to remove all Google cookies which I have now done and all is back working as it should be!

Read this answer in context 👍 1

All Replies (1)

brownlfb
brownlfb Question owner
more options

Chosen Solution

Update; In case anyone else has the issue I have it sorted! After I posted I saw the 'see also' 'Can't log into any Google account'. Following that link I saw a suggestion to remove all Google cookies which I have now done and all is back working as it should be!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.