How Can i reach out tech support for Video down loader helper, listed and recommended on your browser
Dear Firefox Support Team,
I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is listed and recommended on the Firefox browser. Unfortunately, I couldn’t find their contact information on your website.
Could you help me locate their support details or direct me to the appropriate resource? I would greatly appreciate your help in this matter.
Thank you for your time and assistance. Arvind Virmani
[edited emails from public]
Modified by James
All Replies (4)
If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/
Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions
from your duplicate thread at https://support.mozilla.org/en-US/questions/1487866
arvindvirmani said
I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development. Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.
It sounds like you contacted GitHub.com support itself and not posted for support on this page https://github.com/aclap-dev/video-downloadhelper/discussions
This is a community support forum as there is no form of direct support by phone, chat or email. A reply to you in the thread is a reply to you.
Firefox is the name of the web browser and not a company or such.
Also the vast majority of Extensions hosted at addons.mozilla.org are made by a third-party extension author(s) or company and not by Mozilla. Extensions made by Mozilla would be like these ones for example https://addons.mozilla.org/firefox/user/4757633/
Modified by James
As you seem to have missed the point of https://github.com/aclap-dev/video-downloadhelper/discussions and the three links on top.
On top of their support discussions page at https://github.com/aclap-dev/video-downloadhelper/discussions the How to ask for help about licenses and purchase? then leads to https://github.com/aclap-dev/video-downloadhelper/wiki/I-need-help which tells you how to get help with the VDH extension.
If the problem is on YouTube, there is a beta test version available with a possible fix. The discussion starts around here:
https://github.com/aclap-dev/video-downloadhelper/discussions/1074#discussioncomment-11914403
Note: I have not installed or tested this myself.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.