Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Will Not Start Up

AnonymousUser
AnonymousUser
more options

Firefox Will Not Start - I have tried the Profile Manager to create a new profile, but when I try, it goes to a different screen explaining that "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts" But Firefox will not restart when we prompt it to.

This happened

Every time Firefox opened

== I was browsing videos online

Firefox Will Not Start - I have tried the Profile Manager to create a new profile, but when I try, it goes to a different screen explaining that "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts" But Firefox will not restart when we prompt it to. == This happened == Every time Firefox opened == I was browsing videos online

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

Make sure that Firefox is completely closed, when you try to run the profile manager.

Can you try to get your crash report ID (without opening Firefox) using the instructions at https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report