Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6 will not open, uninstalled & reinstalled but still unable to open any web browser except IE8

  • 7 replies
  • 41 have this problem
  • 13 views
  • Last reply by RJL19939

more options

Firefox 3.6 will not open, uninstalled & reinstalled but still unable to open Firefox or any other web browser except IE8

After Java update

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Firefox 3.6 will not open, uninstalled & reinstalled but still unable to open Firefox or any other web browser except IE8 == After Java update == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Chosen solution

Hi - yep one and the same! I have done nothing different over the last 3 days but now Firefox has decided to install and it loads just fine - I have not a clue why or what caused it as I havent downloaded a thing - but thanks for the offer of help. Regards Terry

Read this answer in context 👍 0

All Replies (7)

more options

If you try starting in Firefox safe mode, does that work? See Diagnose Firefox issues using Troubleshoot Mode

more options

Sorry Chris but I don't even get that far - after download latest Firefox - I cannot get the installation to work. I get dialogue box with "0% extraction" then nothing also cannot get Opera to install. The installation stalls at the same point of extracting the download. The only browser to work is IE8. I think it is more a Java problem as everything worked Ok until I took a Java upgrade.

more options

Just to clarify, are you Terry Pegrum?

more options

I have a mac running snow leopard -- same problem: after performing java updates for Firefox, application wouldn't open. I dumped it and am downloading a new copy... will see if that works.

more options

Chosen Solution

Hi - yep one and the same! I have done nothing different over the last 3 days but now Firefox has decided to install and it loads just fine - I have not a clue why or what caused it as I havent downloaded a thing - but thanks for the offer of help. Regards Terry

more options

Finally got it to work. Didn't work after first reinstall. So I trashed the preference and library files for Firefox before attempting next download/reinstall. Low and behold--it now works!

more options

I have the same problem. I did catch IE8 blocking a file from downloading, however I do not know how to stop IE8 from doing this. It was blocked due to the mozilla website being restricted by IE8, but I can not locate where this is happening. Unfortuneately I can not get Mozilla support interested in this problem.