Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

from crash report i foundmodules(2) with no versions .what next ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Moses

AnonymousUser
AnonymousUser
more options

Firefox crashes when I try to open it .Following your instructions I have found the crash ID and the modules with no version no's.What do I do next ? Help please.

Crash ID(s)

d692734b-d7fc-4e90-ae40-d85e62100518

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Firefox crashes when I try to open it .Following your instructions I have found the crash ID and the modules with no version no's.What do I do next ? Help please. == Crash ID(s) == d692734b-d7fc-4e90-ae40-d85e62100518 == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

Moses
Moses
  • Moderator
more options

It appears you have malware or spyware installed or your PC. Use these links to get rid of them. Remember to run all of them

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx