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Firefox crashes when going back from in-browser PDFs

  • 3 replies
  • 3 have this problem
  • 3 views
  • Last reply by Moses

AnonymousUser
AnonymousUser
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Firefox crashes when I go back from PDFs open in the browser window using the Adobe Reader plugin. Both Adobe Reader and the plugin are up-to-date (v 9.3.2).

Crash ID(s)

bp-7033ae15-3d66-4fab-8e5c-e22e92100519

Firefox crashes when I go back from PDFs open in the browser window using the Adobe Reader plugin. Both Adobe Reader and the plugin are up-to-date (v 9.3.2). == Crash ID(s) == bp-7033ae15-3d66-4fab-8e5c-e22e92100519

All Replies (3)

Moses
Moses
  • Moderator
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Hello.

Your crashes are causes by an old version of Adobe Reader. Please update it or uninstall to see if it fixes the crashes.

Thanks Moses Firefox Support

AnonymousUser
AnonymousUser Question owner
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Hi Moses,

Thanks for the suggestion. I was already using the latest version of Adobe Reader (9.3.2). However, I have just tried uninstalling and reinstalling Adobe Reader, and it doesn't seem to have fixed the problem - eg. Crash ID bp-e6bc9115-a03a-4f12-ab9e-a4cb72100520

Moses
Moses
  • Moderator
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Maybe this may be of help