Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when printing MultiMaps

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Moses

AnonymousUser
AnonymousUser
more options

To replicate this issue kindly do the following:- 1.) Navigate to www.ford.co.uk using Firefox browser 2.) Navigate to Advance Dealer Locator link available from the left menu item on the screen. 3.) On the advance dealer locator form, enter the location or dealer name to be searched [e.g. a valid location is 'London' or a valid dealer name is 'Allen'] 4.) Once the search button is clicked, the dealer search results are displayed on the screen.

5.) Please try to print the results, either using the browser menu file-print or using the print button available on the results page.

6.) The firefox will print the page after few minutes the firefox will close by itself, this issue occurs repeatedly and for each and every trial.

I would be much grateful for any help.

To replicate this issue kindly do the following:- 1.) Navigate to www.ford.co.uk using Firefox browser 2.) Navigate to Advance Dealer Locator link available from the left menu item on the screen. 3.) On the advance dealer locator form, enter the location or dealer name to be searched [e.g. a valid location is 'London' or a valid dealer name is 'Allen'] 4.) Once the search button is clicked, the dealer search results are displayed on the screen. 5.) Please try to print the results, either using the browser menu file-print or using the print button available on the results page. 6.) The firefox will print the page after few minutes the firefox will close by itself, this issue occurs repeatedly and for each and every trial. I would be much grateful for any help.

All Replies (4)

Moses
Moses
  • Moderator
more options

Can you give me the crash report id? Press CTRL + L then type about:crashes after pressing CTRL + L. after that copy and paste the entire page here.

Thanks Moses Firefox Support

AnonymousUser
AnonymousUser Question owner
more options

Hi Moses,

Sorry for the delay in reply,

Please find the requested details below : Please let me know if you need further information

http://crash-stats.mozilla.com/report/index/23fb7e74-332b-4944-9343-023a82100603


Signature UnhookTextRunFromFrames UUID 23fb7e74-332b-4944-9343-023a82100603 Time 2010-06-03 20:48:29.29276 Uptime 611 Product Firefox Version 3.6.3 Build ID 20100401080539 Branch 1.9.2 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 28 stepping 2 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0xa788bb4 User Comments Related Bugs

WORKSFORME 

       * 507495 RESOLVED Crash [@ UnhookTextRunFromFrames] on print preview with floats, page-break, ::first-line, etc

FIXED 

       * 472776 VERIFIED Crash [@ UnhookTextRunFromFrames] [@ ClearAllTextRunReferences] with bidi

INCOMPLETE 

       * 485003 RESOLVED Crash [@ UnhookTextRunFromFrames]

Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll UnhookTextRunFromFrames layout/generic/nsTextFrameThebes.cpp:378 1 xul.dll FrameTextRunCache::NotifyExpired layout/generic/nsTextFrameThebes.cpp:418 2 xul.dll nsExpirationTracker::AgeOneGeneration obj-firefox/dist/include/nsExpirationTracker.h:210 3 nspr4.dll nspr4.dll@0xccef 4 xul.dll nsExpirationTracker::TimerCallback obj-firefox/dist/include/nsExpirationTracker.h:299 5 xul.dll nsTextFragment::Append content/base/src/nsTextFragment.cpp:377 6 xul.dll nsTimerEvent::Run xpcom/threads/nsTimerImpl.cpp:519 7 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170 8 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:183 9 nspr4.dll nspr4.dll@0xbdcf 10 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3506

Show/hide other threads

AnonymousUser
AnonymousUser Question owner
more options

Dear Moses,

Further I faced a similar issue in IE6 which was resolved by an Hotfix from Microsoft site

http://support.microsoft.com/kb/913788

This hot-fix does fix IE6 issue, but fails to address the fire-fox issue.

I hope this information helps.

I would be much grateful for any help or suggestions from your end.


Best Regards, Sivaram

AnonymousUser
AnonymousUser Question owner
more options

Hi Moses,

Any update for me, on this issue, I would be glad to know if this could be a known-bug that can be fixed in possible future releases.