Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upon startup on my mac, I get a text edit box that opens

more options

Upon start up on my mac, I get a small Firefox box the opens and inside it has strange characters in it. I have no idea what this is.

This happened

Every time Firefox opened

6 months ago

Troubleshooting information

bookmark88Pnˇ9( œ˜∞AîmApplicationsFirefox.appr ?

Upon start up on my mac, I get a small Firefox box the opens and inside it has strange characters in it. I have no idea what this is. == This happened == Every time Firefox opened == 6 months ago == == Troubleshooting information == bookmark88Pnˇ9( œ˜∞AîmApplicationsFirefox.appr 

All Replies (1)

more options

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...